Refund Policy

Last Updated: 2026

1. Return Eligibility

Customers may request a return within 14 days of receiving their order. Returned items must be unused, in their original condition, and include all original packaging where applicable.

2. Non-Refundable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Such exclusions will be indicated where relevant.

3. Return Process

To initiate a return, customers should contact our support team with their order details. Return instructions will be provided once the request has been reviewed.

4. Refund Approval

Once returned items are received and inspected, customers will be notified of the outcome. Approved refunds will be processed using the original payment method whenever possible.

5. Processing Time

Refund processing times may vary depending on the payment provider and banking institution. Most approved refunds are completed within several business days.

6. Damaged or Incorrect Items

If an order arrives damaged, defective, or incorrect, customers should contact us as soon as possible so the issue can be reviewed and resolved appropriately.

7. Contact

Questions regarding returns and refunds may be submitted through the contact information provided on the website.